Gaming Zebra ("we," "us," or "our") operates an informational gaming platform at https://gamingzebra.com. At the time of this policy's publication, all content on our website — including articles, guides, quizzes, and community discussions — is provided free of charge.
We do not currently accept payments from users for content access, memberships, subscriptions, digital products, or any other transaction. As such, there are currently no charges to refund.
Gaming Zebra may introduce paid services, premium content tiers, or other chargeable features in the future. Should we do so, the following general principles will apply:
For any subscription or recurring payment product, users will be able to cancel at any time. Upon cancellation, access to paid features will continue until the end of the current billing period. We do not provide partial refunds for unused portions of a billing period unless required by applicable law.
For one-time purchases of digital content (such as guides, reports, or downloadable resources), refunds may be considered within 14 days of purchase if the purchased content was not delivered as described. Requests must be submitted in writing to [email protected].
Refunds will not be issued in cases where:
Gaming Zebra provides educational and informational content only. We make no representation or guarantee that any content — free or paid — will result in improved gaming performance, specific in-game outcomes, ranking improvements, or any other measurable gaming benefit. Refund requests based solely on dissatisfaction with personal gaming results will not be honored.
If a technical error results in a duplicate charge or failed delivery of a paid product, we will investigate promptly and process a correction or refund within a reasonable timeframe. Please contact us at [email protected] with details of the issue, including your purchase confirmation if available.
When paid services are available, refund requests should be submitted to:
Please include your name, the email address associated with your purchase, the date of the transaction, the product purchased, and the reason for your refund request. We aim to respond to all refund inquiries within 5 business days.
We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Most issues can be resolved more quickly through direct communication. Unwarranted chargebacks may result in suspension of access to Gaming Zebra services.
This Refund Policy is governed by the laws of the State of New York, United States. If you are a consumer in a jurisdiction with additional statutory rights (such as a 14-day cooling-off right under applicable consumer protection law), those rights are not waived by this policy.
We may update this Refund Policy as our services evolve. Updates will be reflected in the "Last Updated" date above. Continued use of our website or services after any changes constitutes acceptance of the updated policy.
For any questions about this policy or about any future transactions: